First and foremost… We only deliver within the United Kingdom!
Our courier of choice is Royal Mail as they offer a fully insured and tracked service to your door.
We dispatch within one working day of your order and then delivery takes another day. At maximum a customer will be waiting two working days for the item to arrive at their door.
As part of any order, you will receive regular updates by logging into your account and/or by looking at the automated emails you will receive. With every new order you should receive a PayPal email, an order confirmation email and a complete/dispatched order email.
Unfortunately there will no doubt be occasions where our automated emails end up in your spam-filter or junk mail – please be sure to check these!
We also upload your Royal Mail tracking number so you can follow and track the item to your door. The tracking number is accessible by logging into your account, but will also be included on your order complete/dispatched email.
For your peace of mind we send our items in a parcel bag and it will not be obvious that it’s a high value item nor an item of jewellery.
We will only send the item to whatever address you confirm with PayPal at the time of ordering.
If there are any further questions or you need any reassurances regarding delivery please do not hesitate to contact us.